Children’s Eye Care Follow Up Service Uses
Microsoft CRM to Manage their Dramatic Growth
Sight Savers of Alabama is a non profit agency which builds better
futures for disadvantaged children by providing them with improved
vision. Sight Savers of Alabama sought a powerful web based system
which would allow them to keep up with their fast growing patient
population after they expanded state wide.
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311
The City of Birmingham, Alabama, needed a new 311 call center
solution to help route and track service requests from citizens.
The call center’s previous system was expensive to maintain,
difficult to use, and did not support how city departments
worked. The city examined several solutions and selected
Microsoft Dynamics CRM because of its technical flexibility,
cost-effectiveness, and ease of use.
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