Think, for a moment, about the impact the personal automobile had on humankind. It
revolutionized the way we live, the way we work, the way we built our nation. Now
consider the contribution of the telephone. Communication by wire across town and
across culture redefined the way people interacted. Think about the personal computer
and then the Internet. Information became like air, invisible but everywhere it was
needed.
Mobile CRM can alter the path of mobile sales forces along similar scales. It might
sound hyperbolic, but access to CRM data on handheld Internet-capable devices is the
wave of the future. Perhaps it is time to consider investing in the next big thing.
With Microsoft CRM Mobile Express, your mobile sales force has access to customer
information with up-to-the-minute accuracy. Marketing, sales, and customer service
information can be summoned when your work force is on the road, in meetings with
clients, or on service calls.
CRM Mobile Express is simply an extension of Microsoft CRM. It allows users to view,
create, and modify CRM data on any Internet-capable device. It can be used with any
mobile web browser, which means your sales staff can employ this next-big-thing on
their Microsoft Windows Mobile Pocket PCs or Smartphones, their Palm-powered
handheld devices, or even on their RIM Blackberrys.
It’s easy to use, easy to manage, and easy to configure. Your salespeople can select
which data to take with them on the road. They can enter information related to their
sales activities and then synchronize that data with the Microsoft CRM server when the
network is available (either when the user is on the office network, or when wireless
access is available through CDMA or GPRS/Edge).
And, with Microsoft CRM-Online, customers get free mobile access, enhanced data
import, customizable views, and a simplified payment structure. Furthermore,
organizations interested in switching from Salesforce.com and Oracle products can
enjoy six months of Microsoft CRM at no cost.
The automobile. The telephone. The personal computer. CRM Mobile Express. It’s
that big. You don’t want to miss out on what will likely revolutionize mobile sales forces
as we know them.